Privacy Policy
1. Data Controller
In accordance with Regulation (EU) 2016/679 (GDPR), the data controller responsible for personal data processed through this website and related Meta integrations is:
Palm Coast Padel S.L.
Marbella, Málaga, Spain
Email: info@palmcoastpadelacademy.com
Phone: +34 673 24 05 32
Website: https://www.palmcoastpadel.com
Palm Coast Padel S.L. determines the purposes and means of processing personal data.
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2. Scope of This Policy
This Privacy Policy explains how we collect, use, store, and protect personal data when you:
•Visit our website
•Submit forms
•Book services
•Interact with our advertising
•Use Meta (Facebook/Instagram) features connected to our business
By using our services, you agree to the practices described in this policy.
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3. Personal Data We Collect
A. Data Provided Directly by You
We may collect:
•Full name
•Email address
•Phone number
•Booking details
•Billing information
•Information submitted through Meta Lead Ads
•Any information voluntarily provided in contact forms or messages
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B. Data Received from Meta Platforms
If you interact with our business via Facebook or Instagram, we may receive:
•Public profile information (name, profile picture)
•Meta user ID
•Email address (if provided via Lead Ads or login)
•Advertising interaction data
•Event and conversion data via Meta Pixel or Conversions API
We only process this data for legitimate business purposes such as responding to inquiries, providing services, or measuring advertising effectiveness.
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C. Data Collected Automatically
When you visit our website, we may automatically collect:
•IP address
•Browser type
•Device information
•Pages visited
•Time spent on pages
•Referral source
Through:
•Cookies
•Meta Pixel
•Conversions API
•Analytics tools
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4. Legal Basis for Processing
We process personal data under:
•Consent (marketing, cookies, lead forms)
•Contractual necessity (lesson bookings and services)
•Legitimate interest (service improvement, fraud prevention, marketing optimization)
•Legal obligation (accounting and regulatory compliance)
You may withdraw consent at any time.
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5. Use of Meta Business Tools
We use Meta Business Tools including:
•Meta Pixel
•Conversions API
•Custom Audiences
•Lookalike Audiences
•Meta Lead Ads
These tools allow us to:
•Measure ad performance
•Track conversions
•Deliver personalized advertisements
•Build relevant audiences
Meta Platforms Ireland Ltd. may process data as an independent controller in accordance with its Privacy Policy:
https://www.facebook.com/privacy/policy/
Where required, data transfers outside the EEA are protected using Standard Contractual Clauses or equivalent safeguards.
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6. Data Deletion Requests (Meta Requirement)
If you wish to request deletion of personal data collected via Meta platforms, you may:
1.Email us at: info@palmcoastpadelacademy.com
2.Provide your full name and the email used on Meta
3.Specify that the request relates to Meta data
We will process verified deletion requests within 30 days in accordance with GDPR Article 17.
You may also manage your data directly through your Facebook or Instagram privacy settings.
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7. Data Processors
We use trusted third-party processors under Article 28 GDPR.
Hosting Provider
Our website and databases are hosted by:
Hostinger International Ltd
(Website hosting and infrastructure services)
Hostinger acts solely as a data processor and processes data on our behalf under a Data Processing Agreement.
Other Processors May Include:
•Payment providers
•CRM systems
•Email marketing providers
•Advertising platforms (including Meta Platforms Ireland Ltd.)
All processors are contractually bound to GDPR compliance.
We do not sell personal data.
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8. International Data Transfers
Some providers (including Meta and hosting infrastructure providers) may process data outside the EU.
Where this occurs, we ensure appropriate safeguards including:
•Standard Contractual Clauses
•Data Processing Agreements
•Additional security measures where necessary
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9. Data Retention
We retain personal data only as long as necessary to:
•Provide services
•Fulfill contractual obligations
•Comply with legal requirements
•Resolve disputes
Marketing data is retained until consent is withdrawn.
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10. Your Rights
Under GDPR, you have the right to:
•Access
•Rectification
•Erasure
•Restriction
•Objection
•Data portability
•Withdraw consent
To exercise your rights:
Email: info@palmcoastpadelacademy.com
You may also lodge a complaint with:
Spanish Data Protection Authority (AEPD)
https://www.aepd.es
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11. Security Measures
We implement appropriate technical and organizational measures including:
•Secure hosting infrastructure
•SSL encryption
•Access controls
•Contractual data protection agreements
•Regular system updates
However, no system is completely secure.
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12. Children’s Data
Our services are not directed at children under 14 years of age in accordance with Spanish law.
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13. Updates
We may update this policy periodically. The latest version will always be available on this page.